A response usually takes anywhere from 5 to 14 business days but can take longer. Remember that these are very busy people so this process can sometimes take a couple of weeks to be completed. If your response is not completed within 30 calendar days you can request a return of your credits. As a premium member you skip the line - to the front, which can expedite the return of your response. Premium members can also request a return of credits at any time and are not subject to the 30-day period.